Excellence in Every Detail
Our comprehensive policies ensure the highest standards of quality, safety, environmental responsibility, and ethical business practices across all our operations.
Our Commitment Framework
Four pillars of excellence that guide every decision and action in our organization
- Continual review and improvement of all business aspects
- Development of efficient Quality System
- Employee training and development
- Corporate culture of problem solving
- Injury-free workplace environment
- Natural resource conservation
- Energy efficient product design
- Reduce, reuse, recycle practices
- Zero tolerance to bribery
- Professional and fair dealings
- Comprehensive reporting system
- Employee protection measures
- Customers come first priority
- Prompt and accurate responses
- Professional outlook and demeanor
- Continuous improvement focus
Quality Policy Statement
New Era Projects (U) Ltd is committed to supplying engineering services of consistent quality that conform fully with company and statutory requirements.
Client Expectations
Meeting documented and implied expectations in terms of technical, budget and time compliance.
Continuous Improvement
Continual review, development and improvement of all aspects of our business.
Employee Development
Evaluation, training and development of our employees to meet company objectives.
Our Quality Promise
We are dedicated to the ongoing development of corporate culture that incorporates constant problem solving and continuous improvement.
Environmental, Health & Safety Policy
Integrating design for the environment and safety principles into our operations and products
Safety Commitment
Achieving an accident and injury free environment
Environmental Responsibility
Sustainable practices and resource conservation
Anti-Bribery and Anti-Corruption Policy
We take a zero-tolerance approach to bribery and corruption, committed to acting professionally, fairly and with integrity
Prohibited Activities
Strict policies against corruption
Direct Violations:
- • Direct or indirect bribery
- • Facilitation payments
- • Kickbacks
- • Improper gifts
Compliance Areas:
- • Political contributions
- • Charitable contributions
- • Third-party relationships
- • Record keeping
Reporting & Protection
We encourage all employees to report suspected bribery activity and provide full support for those who make reports in good faith. All reports are investigated thoroughly and confidentially.
Customer Service Pledge
Our commitment to delivering exceptional service with the highest standards of professionalism and responsiveness
Service Standards
Response Commitment
Our Promise
"Customer satisfaction is a direct reflection of our effectiveness as an organization."
Leadership Excellence
Our leadership framework is built on seven core skills that drive business success and organizational growth
Adaptability
People Skills
Self Awareness
Decisiveness
Purposefulness
Collaborative Skills
Innovation & Execution
Ready to Work with Excellence?
Experience the difference that our comprehensive policies and commitment to excellence make in every project.